Unathi
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About Me
Process Mapping
Exploring New Projects
Implementing a Project
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Unathi
Home
About Me
Process Mapping
Exploring New Projects
Implementing a Project
Partnerships
Case Studies
Blog
More
  • Home
  • About Me
  • Process Mapping
  • Exploring New Projects
  • Implementing a Project
  • Partnerships
  • Case Studies
  • Blog
  • Home
  • About Me
  • Process Mapping
  • Exploring New Projects
  • Implementing a Project
  • Partnerships
  • Case Studies
  • Blog

Human Centered Change Management for Lasting Adoption

Human Centered Change Management for Lasting AdoptionHuman Centered Change Management for Lasting AdoptionHuman Centered Change Management for Lasting Adoption

Are you introducing ERP, upgrading systems or rolling out large scale change? I make sure transformation delivers and sticks.

Unathi: Meaning and Significance

    Unathi is a Xhosa and Zulu word that speaks to presence, connection, and inner strength. It reflects a quiet, spiritual support the sense that you're never truly alone, even in times of change.

This name honours the journey of transformation:
A return to self, guided by inner wisdom, resilience, and the belief that 

Find out more

ways I provide support

During Investigation

  Senior Leaders exploring change.

Implementing a new ERP or Financial System is one of the biggest investments an organisation can make. The risks are high, projects can overrun, staff can resist, and the promised benefits may never materialise. That’s why it’s vital to get clear before committing. 

I coach CFOs, FDs, and senior managers through the decision-making process by asking:

Why is this change being considered now?

What are the real drivers efficiency, compliance, growth, cost savings?

Where are your current processes falling short?

Who will be most impacted by the change?

Through focused change adoption coaching sessions, you’ll uncover blind spots, test assumptions, and develop a roadmap that balances business needs with the human realities of change.

Discover how it works

Organisations Implementing new Software

 Once the decision is made and the project is moving forward, whether it’s ERP rollout, finance transformation, or system integration the real challenge begins; getting the team to adopt it.

Even the best system fails if your teams don’t use it fully or correctly. 


This is where I come in:


My change adoption packages are tailored to support leaders and teams through this transition.

Manager coaching: preparing leaders to guide their teams with confidence

Workshops for staff: tackling resistance, building resilience, and increasing engagement

Adoption frameworks: structured support that keeps implementation on track and sustainable.

With the right mix of coaching, communication and facilitation, I help organisations reduce friction, build trust between managers and their teams, and achieve smoother, faster adoption.

Explore adoption packages

Tech Firms & Software Integration Partnership

   

 Technology is only half the story. ERP, accounting platforms, and finance systems are powerful, but their success depends on people using them effectively. Too often, that’s where projects fall down.

I partner with tech firms to bridge this gap by adding the human side of change management to your delivery. Together, we ensure your clients don’t just install the system, they embed it.

Partnership support includes:

White labelled change adoption coaching as part of your implementation process

Workshops for client managers and end users to reduce resistance.

Ongoing engagement strategies to maintain momentum post go live

I also work directly with companies implementing new systems outside of vendor partnerships, providing the same change adoption expertise and tailored support.

The result: higher adoption rates, better client satisfaction, and rollouts that deliver lasting results.

 

Lets talk partnership

Organisation Process Mapping

  When organisations move into a new system without reviewing their existing processes, they risk carrying over inefficiencies, confusion, and workarounds that have built up over time. A new system on top of poor processes only embeds the problems deeper.

That’s where process mapping comes in.

By taking time to map out how tasks are currently done  and how they should be done organisations can:

Spot hidden inefficiencies: uncover duplicated tasks, unnecessary steps, and bottlenecks.

Improve collaboration: ensure that teams understand how their roles connect across the wider workflow.

Align processes with system design: make sure the new system supports how the business actually works, rather than forcing staff into clunky workarounds.

Increase transparency: create clear, visual workflows that make responsibilities and decision points easy to see.

Lay the groundwork for successful adoption: when processes are clarified before the system goes live, staff feel confident, supported, and better prepared to adapt.


Why this matters
Poor processes don’t disappear with a new system they follow the team. Process mapping ensures that you’re not simply lifting and shifting existing issues, but instead building stronger foundations for the future.


My Process Mapping Service

I offer facilitated process mapping workshops, designed to bring together the people who know your workflows best. In these sessions we:

Map out current state processes in a way that captures lived, day-to-day reality.

Identify pain points constructively, without finger pointing, so improvements feel like shared opportunities rather than criticisms.

Co-design future state processes that align with both your new system and your organisational goals.

Produce a clear, visual record of workflows that your team can refer back to throughout the transition.

These workshops can be run with single teams or cross-department groups, depending on the scale of change. They’re practical, inclusive, and give you a roadmap that helps your investment in new systems deliver real value.

Whether you’re in the early decision-making phase or already preparing for system rollout, process mapping is a step that ensures your change project starts on solid ground.

Discover the benefits

Strategic System Implementation

  Change doesn’t have to be disruptive or costly. With the right coaching and support, ERP and financial system rollouts can be smooth, effective, and genuinely transformational.

Let's create change

Contact me Today!

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Testimonials

Gilles

Gilles

Gilles

  Working with Felicity has been a truly valuable experience. She is thoughtful, respectful, and deeply understanding, always creating a safe and supportive space to explore challenges and goals. Her approach made it easy to open up and reflect honestly. Through our sessions, I gained a clearer understanding of who I am and where I want to go, along with a practical action plan to move forward. I feel more confident and grounded as a result. I wholeheartedly recommend her to anyone considering coaching.

Emma

Gilles

Gilles

 I wanted to pass on my huge thanks to you for all your support, hard work, encouragement and guidance over the last few months.
 

I truly don’t think I would be where I am now without the coaching sessions and the opportunity to learn and grow in my own way.
 

I didn’t say yesterday but from the first session you seemed to ‘get’ me and I felt like I could be honest and share my thoughts and experiences with you.
 

The fact you immediately picked up on my need for a tangible product and creative environment from the start highlighted this importance to me and how to begin my journey and career development.

 

James

Gilles

James

Working with Felicity has been an incredibly grounding experience. From our very first conversation, I felt like she genuinely understood where I was coming from and the nuances of my situation. It wasn’t just about setting goals, but about creating the space to explore what was truly important to me. Her support and guidance empowered me to move forward at my own pace, and I have achieved things I once thought were out of reach. I am so much more confident and at peace with my decisions now. I'm truly grateful for her insight.

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